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合众服饰(深圳)有限公司 :促销活动商品迟迟未发货

合众服饰(深圳)有限公司 :促销活动商品迟迟未发货

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人工智能朗读:

投诉对象:合众服饰(深圳)有限公司 

投诉来源:深圳市消费者委员会

投诉要求:正常发货

投诉进度:调解中投诉

投诉内容:(以下为投诉人诉称)

据多名消费者反应,真美诗京东旗舰店推出双十一低价促销活动,活动从2018年11月1日凌晨1点开始持续到早上8点。活动至今有些消费者购买到的商品一直未发货,咨询客服,被告知商品无库存要求其自行取消订单,但消费者浏览商铺发现活动期间下架的商品却更换链接重新上架。有些消费者已经发货的订单在快递途中以质量有瑕疵为由召回,曾与商家协商无果后,现诉求:正常发货。

市消委会近一周接到消费者对该公司投诉7宗,2018年1月1日至今总投诉7宗。

(该公示案例,属深圳市消费者委员会授权发布,未经深圳市消费者委员会授权许可,不得转载!)

[责任编辑:田志强]
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